Responsible Gaming Policy of Hugo Casino

Access to services, games, and any functionality within the Hugo Casino platform is strictly prohibited for individuals under 18 years of age. Participation in gaming by minors constitutes a violation of law as well as a serious contractual breach. To ensure absolute compliance with this rule, we adopt rigorous identity verification procedures during registration and constantly monitor operational activities on the platform. We reserve the irrevocable right to request official identification documents with a photograph at any time and to suspend the user's account until irrefutable documentary proof of reaching the age of majority has been provided.

Gaming behavior can be defined as healthy and safe when experienced with serenity, maintaining full awareness of the time and financial resources invested. Hugo Casino actively promotes a culture of responsibility through the adoption of good daily practices. Users are invited to consider the sums of money allocated to gaming as a cost related to pure entertainment, setting fixed and inflexible budgets in advance, avoiding chasing accumulated losses, and never allowing gaming activity to negatively interfere with professional, school, family duties, or real-world interpersonal relationships.

To concretely support users in maintaining total and conscious control over their gaming activity, Hugo Casino has integrated a series of self-limiting functionalities and technical tools into the platform's systems, which can be activated autonomously, simply, and immediately by each account holder.

Deposit and Loss Limits

The platform allows setting strict spending limits that define the maximum amount of money a user can deposit into their gaming account or the maximum net loss that can be recorded. These parameters can be configured on a daily, weekly, or monthly basis. If the user decides to reduce a previously set limit, the change will take effect immediately; conversely, any request to increase or remove spending limits will be subject to a mandatory reflection period before being approved by the system, to prevent impulsive decisions.

Time and Session Limits

Time spent online can easily escape the player's direct control. For this reason, we offer tools that can monitor the total duration of the browsing session. The user can set a maximum time limit expressed in minutes or hours; once this limit is reached, the system will display an automatic warning on the screen and may temporarily interrupt the current gaming session, helping the user to take a healthy break from the platform.

Breaks and Self-Exclusion from the Platform

In cases where the user deems it appropriate to completely detach from gaming activities for a prolonged or indefinite period, Hugo Casino provides two distinct protection options:

Temporary break, which allows deactivating access to the account for a limited period (e.g., one day, one week, or one month), during which the user cannot make deposits or participate in games.

Self-exclusion for an indefinite period, a drastic and protective measure that involves the total blocking of the profile for a prolonged or permanent period. During the active self-exclusion period, the account cannot be reopened for any reason and Hugo Casino will cease sending any informational communication to the user.

It is of fundamental importance to be able to promptly recognize the first signs of potential problematic gambling behavior. We invite users to honestly evaluate their habits, paying attention to the appearance of specific risk indicators, such as: the continuous need to increase the amounts wagered to experience excitement, the feeling of irritability or anxiety when trying to reduce the time spent gambling, the use of gambling as an escape from anxieties, stress, or personal problems, resorting to borrowing money to finance gambling activities, or the tendency to hide the actual extent of one's online sessions from family and friends.

Should a user perceive that their gambling activity is getting out of control or causing significant distress in their daily life or that of their family members, we strongly advise not to face the situation in isolation, but to turn to specialized structures and professionals. There are numerous independent organizations and medical, psychological, and social assistance services operating in the area that offer confidential consultations, anonymous listening, and dedicated support pathways for problems related to gambling addiction.

In cases where the Hugo Casino platform is used from computers, tablets, or smartphones accessible to minors or other family members, we recommend adopting adequate technical precautions. It is essential never to leave the device unattended when the gaming session is active, avoid saving login credentials in the browser's autofill forms, and install reliable parental control and filtering software. These applications allow selective blocking of access to gambling websites, preventing minors from coming into contact with content unsuitable for their age.

Hugo Casino is committed to actively promoting a protected digital environment through specific training for its customer support staff, so that they are able to identify potential indicators of distress in communications received from users and to guide them towards the conscious use of the self-limitation tools available on the site. Our internal monitoring is exclusively aimed at ensuring the rigorous application of the security and protection procedures described within this policy.

This Responsible Gambling Policy is constantly monitored and reviewed to ensure its alignment with international best practices and evolving sector regulations. Any changes and additions to the text will be published in this section of the site and will become immediately binding for all platform users, with the constant goal of placing user safety and health at the center of our entertainment offering.