Privacy Policy of Hugo Casino

Hugo Casino collects only the information necessary for the optimal provision of its services, structuring data processing activities to minimize the impact on the user's private sphere.

Identification and contact data

During the registration of a personal account or when filling out dedicated forms, the user is asked to provide essential personal and contact information. This typically includes name, surname, date of birth, residential or postal address, gender, email address, and a valid phone number. Such data is essential to verify the user's identity, confirm they meet the minimum age requirements set by law, and establish an official communication channel for operational matters.

Usage and browsing data

During access and stay on the platform, our systems automatically acquire certain information related to the user's digital behavior. This category includes logs of pages visited, time spent on each section, internal click flows, expressed gaming preferences, and data related to the platform's technical performance during the usage session.

Technical and device data

We collect specific technical details regarding the hardware and software used by the user to connect to the platform. These include the IP (Internet Protocol) address, the type and version of the web browser used, the operating system installed on the device, general geographic location data, and unique digital identifiers of the mobile devices used.

Transaction-related data

Should the user perform financial operations or transactions on the platform, administrative and economic details associated with these movements are recorded. This includes the history of deposits, withdrawals, generated betting volumes, winnings, preferred payment methods, and other purely accounting information necessary to certify the regularity of the operations carried out.

Communications with customer service

All interactions sent by users via email, contact forms, real-time chat, or other support channels are stored in our databases. We retain the content of messages, support requests, provided technical details, and the corresponding responses from our staff to ensure service continuity and resolve any administrative disputes.

Hugo Casino processes users' personal data only in the presence of clearly defined legal grounds. The main legal grounds include:

The execution of a contract to which the user is a party, in order to allow account creation and the provision of platform services.

The fulfillment of specific legal and regulatory obligations established by national and international authorities.

The pursuit of the data controller's legitimate interest, aimed at ensuring the platform's IT security, preventing fraud, and optimizing system efficiency.

The explicit and optional consent given by the user, for example, for receiving promotional or targeted marketing communications.

The personal data collected are used exclusively for specific, explicit, and legitimate purposes. In particular, the processing is aimed at:

Administering, verifying, configuring, and maintaining the user's active account on the platform.

Processing and verifying the regularity of financial transactions and operational sessions.

Providing timely, efficient, and personalized customer support.

Detecting, preventing, and mitigating cybersecurity threats, unauthorized access attempts, and potentially fraudulent activities.

Analyzing aggregated usage data for statistical, internal, and exclusive purposes of qualitative improvement of the interface.

Managing marketing preferences and sending operational updates, after obtaining the necessary consent.

Users' personal data are stored within our protected systems only for the period strictly necessary to achieve the purposes for which they were initially collected, or to comply with specific legal, tax, accounting, or audit obligations required by current Italian legislation. At the end of this mandatory retention period or when contractual prerequisites cease to exist, the data are permanently and irreversibly deleted or transformed into a completely anonymous form that does not allow identification, even indirectly, of the data subject in any way.

Hugo Casino does not sell, rent, or transfer users' personal data to third parties for commercial or advertising purposes. Data is communicated to external entities exclusively to qualified technical service providers and business partners who act as data controllers on behalf of our company. These entities, including hosting providers, cybersecurity experts, payment processors, and legal consultants, operate under strict contractual constraints and are strictly obligated to use the data solely for the execution of assigned tasks, ensuring the same protection standards adopted by Hugo Casino. Furthermore, data may be communicated to competent authorities in compliance with specific regulatory obligations or judicial orders.

The personal data collected are predominantly stored and processed within the European Economic Area (EEA). Should it become necessary for purely technical reasons or for the use of specific infrastructure applications to transfer certain information to third countries outside the EEA, Hugo Casino undertakes to verify that the recipient country guarantees an adequate level of protection or that the transfer is governed by approved standard contractual clauses and appropriate supplementary security measures.

We adopt a wide range of technical, organizational, and administrative security measures specifically designed to protect users' personal data from risks of accidental loss, destruction, unauthorized alteration, illicit access, or improper disclosure. Technologies employed include data encryption protocols in transit and at rest, network perimeter firewalls, strict authentication systems, and periodic access controls for authorized personnel. However, it should be noted that no data transmission system via the Internet or electronic storage can be considered one hundred percent secure, therefore Hugo Casino, while making every reasonable effort, cannot provide an absolute security guarantee.

In accordance with current European and national privacy regulations, users of our platform have specific rights to protect their personal data. In particular, each user has the right to:

Request access to their personal data to know their origin, purposes, and processing methods.

Obtain timely rectification or updating of inaccurate, incomplete, or outdated data.

Request the definitive deletion of their data (right to be forgotten), provided there are no longer any legal or contractual retention obligations.

Obtain restriction of processing in specific cases provided for by law.

Object at any time to the processing of their data carried out on the basis of legitimate interest or for direct marketing purposes.

Request data portability, receiving it in a structured and commonly readable format by an electronic device.

To exercise any of the rights listed above, or to request clarification, explanations, and insights regarding the privacy management methods adopted by our platform, users can submit a formal written request to our dedicated data protection team. The official channel established for such communications is the following email address: hugo_support@gmail.com. Each instance will be examined with the utmost promptness and will receive a response within the timeframe stipulated by applicable legal provisions.

This Privacy Policy is subject to periodic revisions aimed at reflecting structural changes in the company's business, the evolution of the platform's technological functionalities, or the entry into force of new legislative provisions. The most up-to-date version will always be available for consultation through this section of the site. We invite users to regularly check the content of this page to stay constantly informed about the protection measures implemented by Hugo Casino.